K&C Collective Gift Card

FAQ

What is your return policy?

We gladly accept returns within 7 days of delivery. Items must be unworn, unwashed, and have original tags attached to qualify for a return.

Do you offer refunds?

Absolutely! Refunds are processed back to your original payment method or as store credit, depending on your preference. Our goal is to ensure you have a smooth shopping experience.

Do I have to pay for return shipping?

If the return is due to a mistake on our end (wrong item, defective product), we cover the shipping cost - no worries!
If returning for personal reasons (wrong size, changed mind), the customer is responsible for return shipping.

How long does shipping take?

We process orders within 1-3 business days, and shipping time depends on your location:

Standard Shipping: 2-5 business days for items in the US
Standard Shipping: 5-8 business days for items overseas

We work with trusted carriers to ensure your order arrives on time.

What should I do if my package is delayed or lost?

We understand how important it is to receive your order on time. If your package is delayed, please allow a little extra time due to carrier processing. If your package appears lost, contact us at info@kandccollective.com, and we'll work with the carrier to resolve the issue as quickly as possible. Your satisfaction is our priority!

Can I change my shipping address after placing an order?

If your order hasn't shipped yet, we may be able to update your address. Contact us at info@kandccollective.com as soon as possible, as we'll do our best to accommodate your request!

Is my payment information secure?

Absolutely! We use secure encryption technology to protect your payment details. Your information is never stored or shared, ensuring a safe and secure checkout process.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, google Pay, and more. Our goal is to make checkout as convenient as possible for you.

Can I modify or cancel my order after placing it?

We start processing orders quickly to ensure fast delivery. If you need to make changes, reach out to info@kandccollective.com between 8am-6pm, and we'll do our best to accommodate your request.

Are your clothes true to size?

Most of our pieces run true to size, but we recommend checking our size guide on each product page.

What if I receive a defective item?

We stand by our quality! If your item arrives damaged or defective, contact us within 48 hours, and we'll send you a replacement ASAP - no extra cost to you.

Where are your clothes made?

We partner with high-quality manufacturers to bring you trendy, well-crafted pieces. Every item is hand-checked for quality before shipping.

Do you offer any guarantees?

Yes! We guarantee:

Fast & Reliable Shipping
Secure Checkout
Easy Returns
Quality you'll love - or your money back!

Are your products sustainably made?

We are committed to responsible fashion! Our products are sourced from ethical manufacturers that prioritize sustainable materials, eco-friendly production methods, and fair wages for workers. We are continuously working to reduce our environmental impact by using minimal packaging and exploring recycled fabrics.